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Travel Advisory

Call 1-800-FIX-ROAD to Report Potholes

Apr 02, 2015
PennDOT Encourages Motorists to Call 1-800-FIX-ROAD or Go Online to Report Potholes

The Pennsylvania Department of Transportation (PennDOT) today reminded motorists that potholes and other roadway concerns on state roads can be reported by calling 1-800-FIX-ROAD or visiting https://customercare.penndot.gov/

As weather permits, PennDOT crews are working daily to repair potholes on state highways throughout the five-county Philadelphia region. Crews have placed 4,000 tons of patching material on state roads in the region since December 1,2014.

A pothole develops when water seeps below the road through small cracks in the pavement surface. As the water repeatedly freezes and thaws due to temperature fluctuations, a cavity forms below the surface and larger cracks develop, which destroys the strength of the pavement.

When reporting a pothole, citizens are asked to be as specific as possible when providing pothole locations or other maintenance concerns such as deer removal or signing issues. For state routes, citizens must report the county, municipality, street name and route number, or the state route (SR) number that can be found on small black and white signs posted along state roadways.

Citizens should also provide a description of any familiar landmarks that will help PennDOT locate the problem area.

Once notified, PennDOT will work expeditiously to address roadway concerns as weather permits.

The 1-800-FIX-ROAD number should not be used to report traffic accidents, disabled vehicles, or other emergencies. Motorists should continue to call 911 to report those types of incidents.

PennDOT reminds motorists they can log on to www.511pa.com or call 511 from any phone to check traffic conditions on major highways before heading out.

Follow local PennDOT information on Twitter at www.twitter.com/511PAPhilly. To learn about how potholes form and how PennDOT addresses them, view the department’s “Pothole Patrol” video on its YouTube page.